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Frequently asked questions

Here you will find the answers to the most common questions we get asked. If you’re question isn’t answered below, please contact us for more information.

FAQ

Disclaimer

Crashmate is designed to help you record the facts at the scene of an accident which Crashmate believe will help insurance companies process your claim more easily and quickly. Crashmate accept no responsibility for decisions made by insurance companies regardless of whether information is submitted using the Crashmate format or not. Crashmate accept no responsibility for loss or damage arising from incorrect or misuse of Crashmate kits or its component parts. Crashmate accept no responsibility for manufacturing defects or faults with the supplied camera or film. In the event of dissatisfaction with the camera refer to the manufacturer.

Do not attempt to remove film from, or disassemble camera. Protect from dust, heat and moisture. Crash mate cannot be held responsible for poor picture quality due to incorrect use, weather or light conditions or fault in manufacture. Not for use on high speed roads. Always ensure your own safely and if in doubt, await for the assistance of the emergency services.

Terms & Conditions

By placing an order you are offering to purchase a product on and subject to the following terms and conditions. All orders are subject to availability and confirmation of the order price.

Dispatch times may vary according to availability and subject to any delays resulting from postal delays or other external conditions for which we will not be responsible. If your order is going to be delayed we will do our best to contact you however if you haven’t received your kits within the time specified at order, please contact us on 01675 434 590.

When placing an order you undertake that all details you provide to us are true and accurate, that you are an authorised user of the credit or debit card used to place your order and that there are sufficient funds to cover the cost of the goods. The cost of foreign products and services may fluctuate. All prices advertised are subject to such changes.

(a) Our Contract
When you place an order, you will receive an acknowledgement e-mail confirming receipt of your order: this email will only be an acknowledgement and will not constitute acceptance of your order. A contract between us will not be formed until we send you confirmation by e-mail that the goods which you ordered have been dispatched to you. Only those goods listed in the confirmation e-mail sent at the time of dispatch will be included in the contract formed.

(b) Pricing and Availability
Whilst we try and ensure that all details, descriptions and prices which appear on this website are accurate, errors may occur. If we discover an error in the price of any goods which you have ordered we will inform you of this as soon as possible and give you the option of reconfirming your order at the correct price or cancelling it. If we are unable to contact you we will treat the order as cancelled. If you cancel and you have already paid for the goods, you will receive a full refund.
Delivery costs will be charged in addition; such additional charges are clearly displayed where applicable and included in the ‘Total Cost’.

(c) Payment
Upon receiving your order we carry out a standard authorisation check on your payment card to ensure there are sufficient funds to fulfil the transaction. Your card will be debited upon authorisation being received. The monies received upon the debiting of your card shall be treated as a deposit against the value of the goods you wish to purchase. Once the goods have been despatched and you have been sent a confirmation email the monies paid as a deposit shall be used as consideration for the value of goods you have purchased as listed in the confirmation email.

Disclaimer of Liability
The material displayed on this Website is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary to the fullest extent permitted by law Crashmate and its suppliers, content providers and advertisers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of substitute goods and services, arising out of or related to the use, inability to use, performance or failures of this Website or the Linked Sites and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise. This does not affect Crashmate’s liability for death or personal injury arising from its negligence, fraudulent misrepresentation, misrepresentation as to a fundamental matter or any other liability which cannot be excluded or limited under applicable law.

Variation
Crashmate shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of this Website.

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Endorsed by the Institute of Advanced Motorists

Crashmate, Courtyard 3, Coleshill Manor, Birmingham, B46 1DL